Right of Withdrawal for Consumers

A consumer is any individual who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

• on which you, or a third party designated by you who is not the carrier, takes possession of the goods, where you have ordered one or more goods as part of a single order and they are delivered together;

• on which you, or a third party designated by you who is not the carrier, takes possession of the last item, where you have ordered several goods as part of a single order and they are delivered separately;

• on which you, or a third party designated by you who is not the carrier, takes possession of the final partial shipment or the final item, where you have ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement.

You may use a model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.

We will make the reimbursement without undue delay and no later than 14 days after the day on which we receive notification of your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and, in any event, no later than 14 days from the day on which you notify us of your withdrawal from this contract.

The deadline is met if you send the goods before the 14-day period has expired.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions and Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• the supply of goods that are not prefabricated and for which an individual choice or decision by the consumer is decisive for their production, or which are clearly personalized to the consumer's individual requirements;

• the supply of goods that are liable to deteriorate or expire rapidly;

• the supply of alcoholic beverages where the price was agreed upon at the time the contract was concluded, but delivery can only take place more than 30 days later and the current value of the beverages depends on market fluctuations beyond the seller's control;

• the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires early in the case of contracts for:

• the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;

• the supply of goods that, due to their nature, have been inseparably mixed with other goods after delivery;

• the supply of sealed audio or video recordings or sealed computer software if the seal has been removed after delivery;

• the provision of additional services, such as gift wrapping or shipping protection, where the service has been fully performed and the consumer expressly agreed in advance that performance of the service could begin before the expiry of the withdrawal period and acknowledged that the right of withdrawal would be lost once the service had been fully performed.