Terms and Conditions

I. General Terms and Conditions

1. General Provisions

1.1 These Terms and Conditions apply to contracts concluded through our online store. Unless otherwise agreed, any terms and conditions provided by the customer shall not apply.

1.2 A consumer is any individual who enters into a legal transaction primarily for purposes outside their trade, business, or profession.

A business customer is any individual, legal entity, or legally recognized partnership acting in the course of its commercial or independent professional activities when entering into a legal transaction.

2. Formation of the Contract

2.1 The subject matter of the contract is the sale of goods.

2.2 By displaying a product in our online store, we make a binding offer to conclude a purchase contract through the online shopping cart system under the conditions stated in the respective product description.

2.3 The contract is concluded through the online shopping cart system as follows:

Products intended for purchase are added to the shopping cart. You may access the shopping cart using the corresponding button in the navigation area and make changes at any time.

After proceeding to checkout and entering the required personal information, payment details, and shipping information, you will be shown an order summary containing the relevant order details.

If you select an instant or third-party payment method, you may either be directed to the order summary page of our online store or redirected to the website or payment interface of the relevant payment provider.

Where you are redirected to a payment provider, you must enter or confirm the required information there. You will then be shown the relevant order information either through the payment provider or after being redirected back to our online store.

Before submitting your order, you will have the opportunity to review and amend the information shown in the order summary or cancel the transaction.

By submitting the order using the corresponding purchase or payment button, you legally accept the offer and the purchase contract is concluded.

2.4 Requests for individual quotations are non-binding. In response, we may provide you with a binding offer in writing or electronically, which may be accepted within five days unless a different acceptance period is stated in the offer.

2.5 Order processing and information relating to the conclusion of the contract may be provided electronically, including by email and through automated systems.

You are responsible for ensuring that the email address provided during checkout is correct, that you are technically able to receive emails at that address, and that messages are not prevented from reaching you by spam filters or similar systems.

2A. Additional Services

2A.1 In addition to physical products, customers may be offered optional services such as gift wrapping or shipping protection. These constitute separate services that may be performed or initiated immediately after the order has been placed.

2A.2 By selecting such an additional service, you expressly request and agree that performance of the service may begin immediately, including before the expiry of any applicable withdrawal or cancellation period.

Where permitted by applicable law, you acknowledge that your right to withdraw from or cancel the additional service may expire once the service has been fully performed.

2A.3 Where an additional service has already been fully performed, charges for that completed service may be non-refundable to the extent permitted by applicable law, even if the underlying product order is subsequently returned or cancelled.

3. Payment

The payment methods currently available to you will be displayed in our online store and during checkout.

Where payment is processed by a third-party payment provider, the transaction may also be subject to that provider's applicable terms and conditions.

Unless otherwise stated for a particular payment method, amounts due under the contract become payable immediately upon conclusion of the contract.

4. Right of Retention and Retention of Title

4.1 Any right of retention may only be exercised in connection with claims arising from the same contractual relationship, to the extent required by applicable law.

4.2 Ownership of the goods remains with us until the purchase price has been paid in full, to the extent permitted by applicable law.

5. Defective Products and Legal Rights

5.1 Customers are entitled to the statutory rights applicable to defective or non-conforming goods.

5.2 Customers are encouraged to inspect goods promptly after delivery for completeness, visible defects, and shipping damage and to report any issues as soon as reasonably possible.

Failure to carry out such an inspection does not limit any mandatory statutory consumer rights.

5.3 Where a product characteristic differs from objectively applicable requirements, such a deviation will only form part of the agreement where this is permitted by applicable law and the customer has been specifically informed of and has expressly agreed to the deviation where required.

6. Governing Law

The contractual relationship and these Terms and Conditions are subject to the law applicable to the transaction.

Nothing in these Terms and Conditions is intended to exclude or restrict any mandatory consumer protection rights that cannot legally be excluded or restricted.

Where applicable, international rules governing contracts for the sale of goods may be excluded to the extent legally permitted.

II. Customer Information

1. Contract Formation

The technical steps required to place an order, the formation of the contract, and the options available for correcting information are described in the “Formation of the Contract” section above.

2. Contract Language and Storage

The language used for the contract and checkout process is English.

Before submitting an order through the online shopping cart system, you may use your browser's available functions to save or print the relevant order information.

After an order has been placed, relevant order information and contractual documents may also be provided electronically, including by email.

Where an individual quotation is requested outside the standard online checkout process, the relevant contractual information may be provided electronically together with the offer.

3. Main Characteristics of Products and Services

The essential characteristics of the goods and/or services are described on the relevant product or service page.

4. Prices and Payment

4.1 Product prices and applicable charges are displayed in the online store. Any taxes included in or added to the displayed price will be handled in accordance with the information shown during checkout and applicable law.

4.2 Shipping charges, where applicable, are shown separately or made available before the order is submitted.

4.3 Orders shipped internationally may be subject to additional customs duties, import taxes, handling charges, currency conversion fees, or other charges imposed by third parties or local authorities. Unless otherwise stated, such charges are the customer's responsibility.

4.4 Available payment methods are displayed in the online store or during checkout.

4.5 Unless otherwise stated for a particular payment method, payment becomes due immediately upon conclusion of the contract.

5. Delivery

5.1 Available shipping methods, estimated delivery times, shipping charges, and any applicable delivery restrictions are displayed in the online store or during checkout.

5.2 Responsibility for goods during transportation and the transfer of risk are governed by applicable law.

Nothing in these Terms and Conditions limits any mandatory consumer rights concerning loss of or damage to goods during delivery.

6. Returns and Withdrawal

Where you have a statutory or contractual right to return goods, cancel an order, or withdraw from a contract, the applicable conditions are set out in our separate Return and Withdrawal Policy.

7. Statutory Rights

Nothing in these Terms and Conditions excludes, limits, or otherwise affects statutory consumer rights that cannot legally be excluded or restricted.